Resetting your Password

Overview

Students who forget their NCU password are able to reset it without the need of contacting IT. This will require them to have first set up Multi Factor Authentication on their phone. 

• If you Forgot Your Password
• If you need to Change Your Password

Forgot Your Password

If you forgot your password, you will be able to recover it using your recovery questions, email, and phone. To get started, visit https://myaccount.microsoft.com, then select Can’t access your account?

After selecting Can’t access your account? , enter your NCU email into the field and the Captcha

• On the Next page make sure "I forgot my password is selected and click Next.

You can either choose   "Approve  a notification on my Authenticator app"  or "Enter a code from my authenticator"

if you choose :   "Approve  a notification on my Authenticator app" a two digits code will show on the screen enter the te number in the Authenticator app on your phone.

if you choose :   " "Enter a code from my authenticator"  on your phone open the Microsoft Authenticator app tap on your NCU email address and enter the six digit code into the Field.

After the code has been entered, you will be able to reset your password. The requirements for password are as follows:

• At least 1 lowercase letter.
• At least 1 Uppercase letter.
• At least 1 Number or Symbol.
• 12 Characters in length.
• Name cannot be in password. 
• No previous passwords can be used.

These requirements are in place to ensure you are creating a secure password to protect your NCU data. 

Once you hit Finisgh, the password request will be processed.

Changing Your Password

If you know your NCU password and wish to change it, you may do so by signing into https://myaccount.microsoft.com

Once you have signed in, select Change Password. 

Enter your current NCU password in the first box, then enter and confirm a new password. The requirements for password are as follows:

• At least 1 lowercase letter.
• At least 1 Uppercase letter.
• At least 1 Number or Symbol.
• 12 Characters in length.
• Name cannot be in password. 
• No previous passwords can be used.

Once you are done click submit.

You will be presented with a message if your password was changed successfully.

Requesting Assistance

If you require assistance with changing your NCU Password, please submit a ticket or contact the Service Desk at 612.343.4170.