Understanding Package Notifications

Learn the difference between carrier and university notifications and when your package is actually ready for pickup.

Learn the difference between carrier and Mailcenter notifications, when your package is ready for pickup, and what changes during peak periods.

Two kinds of notifications

	Carrier notification	Mailcenter email
From	Amazon, UPS, FedEx, USPS, or another carrier	mailcent@northcentral.edu, sent to your NCU email
Means	The package was dropped off on campus	The package is processed and ready for pickup
Includes	Tracking details from the carrier	Your package ID, where to pick it up (locker or office), and the pickup deadline

How long processing takes

Normal times Packages are generally processed within hours of arriving on campus.

Peak periods Processing takes longer. Watch your NCU email for any temporary pickup changes.

Peak periods include August move-in, the start of spring semester in January, the weeks before Thanksgiving, and the first week after any break.

Picking up your package

Your email says	What to do
A locker number	Open the locker with your mailbox key any time Miller Hall is open. See Package Locker Access Guide.
Office pickup	Pick it up at the Mailcenter during office hours and bring your NCU ID.
You can't pick it up yourself	Designate a proxy. See Setting Up a Package Proxy.

If you haven't received the Mailcenter email

• Check your spam and junk folders.
• Search your NCU email for the tracking number or mailcent@northcentral.edu.
• Students: make sure you're checking your @mail.northcentral.edu account.

If the carrier shows your package as delivered and you still don't have a Mailcenter email, see What to Do If Your Package Is Missing.

Contact the Mailcenter

Visit Miller Hall Mailcenter Mon–Fri, 10 a.m.–4 p.m. Holiday and summer hours vary

Call 612.343.4443

Email mailcent@northcentral.edu