What to Do If You Lose Your Mailbox Key

Steps for reporting a lost key, getting a replacement, and understanding the $10 replacement fee.

Learn how to request a replacement mailbox key and what to bring when you pick it up.

Fee $10, paid at pickup

Payment Card only — no cash

Request Missing/Lost Mailbox Key

Replace your key

1	Request a replacement Submit Missing/Lost Mailbox Key with your name, ID number, and box number. Report a lost key as soon as you notice it's missing.
2	Wait for the Mailcenter email You'll get an email when your replacement key is ready.
3	Pick up and pay Come to the Mailcenter during office hours. Bring your NCU ID and a card for the $10 fee.

About your new key

• Your box number doesn't change.
• Your new key opens your mailbox and the package lockers.

After you get your new key

Check your mailbox. If anything looks tampered with, or mail you expected is missing, contact the Mailcenter.

Contact the Mailcenter

Visit Miller Hall Mailcenter Mon–Fri, 10 a.m.–4 p.m. Holiday and summer hours vary

Call 612.343.4443

Email mailcent@northcentral.edu