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TeamDynamix released its version 12.1 update on Saturday, November 8. This release incorporates over thirty changes and includes significant user interface (UI) enhancements and new features designed to improve efficiency for technicians and enhance data accessibility.
The following five features represent the most significant changes impacting daily technician workflow:
| Feature |
Functionality |
Impact |
| Dark Mode |
Users can now switch the technician interface to native dark mode. |
User Comfort: Reduces eye strain; toggled via My Profile > Settings. |
| Real-Time Ticket Metrics |
Ticket metrics (e.g., time elapsed) update instantly when a ticket is modified. |
Accuracy: Eliminates the overnight delay in metric calculation. |
| Dashboard Report Filters |
Reports embedded within dashboards can now be filtered directly on the dashboard page. |
Efficiency: Allows for quick, ad-hoc analysis of data without navigating to the Report Builder. |
| Teams Chat Integration |
A new option to initiate a Microsoft Teams chat directly from a ticket or the mobile app. |
Communication: Streamlines collaboration with colleagues. |
| Private Attachments |
Attachments can be marked as private to control their visibility. |
Security: Ensures sensitive internal documents are not visible in the Client Portal. |
These smaller updates directly affect how technicians navigate and interact with the platform:
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Report Builder Field Typeaheads: Column and filter selection fields in the Report Builder now use typeahead/lookup fields. This makes finding and selecting necessary fields faster and more intuitive.
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Click to Copy URL: A 'Copy Link to Clipboard' button has been added to item pages, allowing users to quickly copy the item's direct URL alongside its ID.
Changes with Day 1 Impact
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Change
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Event
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Notes
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Dark Mode for technicians
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12.1 Version Upgrade
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Users can use the TeamDynamix technician interface in native dark mode. To enable this, technicians can toggle the setting on the My Profile > Settings > Edit page.
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Report Builder Typeaheads
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12.1 Version Upgrade
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The column and filter selection fields in the Report Builder have been converted to typeahead/lookup fields. Users can now select fields more easily using typeahead, and see additional information about fields in the lookup page. The lookup page also includes options to filter the available fields to more easily find the field you need.
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Click to Copy URL
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12.1 Version Upgrade
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A 'Copy Link to Clipboard' button has been added to pages that support Click to Copy for the item ID.
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Resources
For detailed information about the release, see the full documentation available from TeamDynamix. (Free TeamDynamix Solutions site registration required.)