Summary
Learn what to do if your OTP card is lost, stolen, damaged, or not generating codes correctly.
Body
Learn what to do if your OTP card is lost, stolen, damaged, or not generating codes correctly.
If your card may have been stolen or compromised
Report it to the IT Help Desk immediately — even if you are not certain. A compromised card combined with your password could allow unauthorized access to your account. IT can disable the card right away to protect your account while a replacement is arranged.
Further reading
Need additional help?
Submit an MFA Service Request or contact the IT Help Desk for assistance.