Summary
Learn what NCU IT can help with on your personal laptop, phone, or tablet, and where to go for repairs and data recovery.
Body
Learn what the IT Service Desk can help with on your own laptop, phone, or tablet, and where to go for repairs and data recovery.
IT helps you connect your personal devices to NCU systems. IT doesn't repair, diagnose, or service personal devices.
What IT can help with
- Connecting to NCU Wi-Fi
- Setting up MFA (Microsoft Authenticator)
- Installing Microsoft Office with your NCU account
- Signing in to Outlook, Teams, OneDrive, and Canvas
What IT can't help with
- Hardware problems or repairs, including screens, batteries, and liquid damage
- Recovering lost or deleted files from a personal device
- Removing viruses or malware, or reinstalling the operating system
- Software that isn't provided by NCU
- Personal printers or home internet
Back up your files
IT can't recover files from a personal device. Save your schoolwork and work files in OneDrive so they're safe if your device fails.
Manufacturer support
Your device's manufacturer is often the best place to start, especially if it's under warranty.
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Manufacturer
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Support site
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Apple
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Dell
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HP
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Lenovo
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Microsoft (Surface)
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Samsung
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Local repair shops
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Business
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Location
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Phone
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1643 County Road B2 W, Roseville
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651-746-0538
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Rosedale Center, Roseville
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763-656-5010
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1624 New Brighton Blvd, Minneapolis
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612-354-2937
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2395 Fairview Ave N, Roseville
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651-633-6600
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3600 Minnehaha Ave, Minneapolis
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612-377-5997
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806 Washington Ave SE, Minneapolis
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612-236-4682
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Data recovery
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Business
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Location
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Phone
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9023 Columbine Rd, Eden Prairie
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800-872-2599
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Online only: you ship the drive
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—
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100 S. Fifth St., Suite 1900, Minneapolis
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612-255-6944
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North Central University doesn't endorse or guarantee any business listed here. Call ahead to confirm hours, services, and prices.
While your device is being repaired
IT doesn't loan equipment to replace a personal device. In the meantime, you can sign in to Outlook, Teams, OneDrive, and Canvas from any computer's web browser, and students can use the computers in the Miller Hall vending area.
Get help
For help connecting to NCU systems, call the IT Service Desk at 612.343.4170, or visit Miller Hall 226.