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Getting a new phone? Move Microsoft Authenticator for your NCU account before you reset or trade in your old one. It takes about 5 minutes, and it's the easiest way to avoid getting locked out.
Do this before you switch phones
Authenticator doesn't move your NCU account to a new phone on its own, even if you restore from a backup. If you wipe or trade in your old phone first, you won't be able to sign in until IT resets your MFA.
STILL HAVE YOUR OLD PHONE?
Move it yourself in 5 minutes
Follow the steps below before you reset, trade in, or recycle your old phone.
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OLD PHONE ALREADY GONE?
Contact the IT Service Desk
Call 612.343.4170 or visit Miller Hall 226. IT will verify who you are and reset your MFA so you can set up the new phone.
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Move Authenticator to your new phone
You need both phones, and a computer or the new phone's web browser.
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Install Authenticator on the new phone
Download Microsoft Authenticator from the App Store or Google Play.
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Add the new phone
Select Add sign-in method > Microsoft Authenticator > Add, then Next until you see a QR code.
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Scan the code
On the new phone, open Authenticator, tap + > Work or school account > Scan QR code, and scan the code on your screen.
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Approve the test
Approve the test notification on the new phone, then select Next.
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Make it the default
Next to Default sign-in method, select Change and pick the Authenticator app on your new phone.
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Remove the old phone
In the list, find the old phone's Microsoft Authenticator entry and select Delete. Now it's safe to reset your old phone.
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Test it first. Sign out of something, like Outlook on the web, and sign back in using only the new phone before you wipe the old one.
Get help
Old phone lost, broken, or already reset? Call the IT Service Desk at 612.343.4170, visit Miller Hall 226, or submit a request through Multi-factor Authentication (MFA) from another device.