Recall or Replace an Email Message

Summary

With message recall, a message that you sent is retrieved from the mailboxes of the recipients who haven’t yet opened it. Successful recalls depend on many factors and are not always successful.

Body

Overview

With message recall, a message that you sent is retrieved from the mailboxes of the recipients who haven’t yet opened it. You can also substitute a replacement message. For example, if you forgot to include an attachment, you can try to retract the message, and then send a replacement message that has the attachment.

To Recall and/or Replace a Message

  1. In the folder pane on the left of the Outlook window, choose the Sent Items folder.
  2. Open the message that you want to recall. You must double-click to open the message. Selecting the message so it appears in the reading pane won't allow you to recall the message.
  3. From the Message tab, select Actions > Recall This Message.

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  1. Click Delete unread copies of this message or Delete unread copies and replace with a new message, and then click OK.

Recall This Message Text

  1. If you’re sending a replacement message, compose the message, and then click Send.

The success or failure of a message recall depends on the recipients' settings in Outlook. Success is not guaranteed. For detailed information about these scenarios, please check out this Microsoft support page.

 

Details

Details

Article ID: 70663
Created
Tue 1/22/19 11:37 PM
Modified
Tue 4/30/19 9:53 AM
Audience
Employees