How To: View Tickets as a Contact

For some requests, additional contacts can be added to tickets and view ticket details.

Overview

For some requests, contacts can be added to tickets when people other than the ticket's requester or the responsible IT staff need access to a ticket.

Contacts can see all public ticket information available to the person who submitted the ticket. Contacts are also listed in the Notify selection box for ticket comments.

How do I see tickets when I am a contact?

1. Log into the IT service site
2. Click View All Tickets under My Submitted Tickets.
3. Check the box next to Include requests that I am listed as a contact on.
4. Click Search.