How To: Remove Profiles from iOS Devices

If an iOS device refuses to connect to NCU-Secure after already being connected, you may need to remove an old profile. Read this article to learn how to remove a profile.

Removing Profiles from iOS Devices

If you have followed the Troubleshooting Phone/Tablet Wi-Fi Issues article and the iOS device still won't connect to NCU-Secure, you may need to remove the old profile, and help them reconnect with a new profile. Follow the steps below to learn how to do this:

1. Go to Settings.

2. Select General.

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3. Scroll down and select Profile.

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4. Select the profile that is listed (Example: NCU-Secure 802.1x), and choose Remove Profile.

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5. Have them connect to NCU-Secure through wireless.northcentral.edu again to download a new profile.