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Troubleshooting Phone/Tablet Wi-Fi Issues
Follow these steps in order to troubleshoot Phone/Tablet Wi-Fi issues:
- Make sure the client is trying to connect to the correct network (NCU-Secure).
- Make sure the student/employee is not locked out of their account (Active Directory Users and Computers).
- Remove/Forget the network. Also forget NCU-Guest if they have connected to that before. Have the user try to login again.
- If Android, take them back through the Clearpass Onboarding. If iPhone, remove the profile and have them connect through wireless.northcentral.edu.
- Restart Device
- Contact Aaron or Komla on Teams for help.