Browsing the IT Service Site

The global search bar in the top right corner of this site searches the Service Catalog and Knowledge Base. You can search with a single or with multiple keywords. If you cannot find the information you need, try adjusting the tags or keywords you are using in your search.

To refine your results, click the drop-down arrow next to the globe icon. Select the area you want to search:

• All: Your search results will include articles and service pages.
• Service Catalog: Find service pages to submit tickets. See below for more ways to browse the Service Catalog.
• Knowledge Base: Find information, including FAQs and troubleshooting steps. See below for more ways to browse the Knowledge Base.

Browsing for services in the Service Catalog:

• View an index of services: Select the Services tab to view the Service Catalog in a category view. If you want to view all services in alphabetical order, select Services A-Z at the top of the page.
• Browse services by category: Select the Services tab to view the Service Catalog categories. Under each category name is a brief description of the services within that category.
• View popular and recently visited services: Select the Services tab. The most frequently used services and services you have visited are listed on the right side of the screen.
• Browse related articles: Several articles have related articles listed on the right of the screen. If the article you are viewing isn't exactly what you're looking for, check this section first.

Browsing for articles in the Knowledge Base:

• Browse articles by category: Select the Knowledge Base tab to see the top-level article categories.
• View popular articles: Select the Knowledge Base tab. The most visited articles are listed on the right-hand side of the page.
• Browse related articles: Several articles have related articles listed on the right of the screen. If the article you are viewing isn't exactly what you're looking for, check this section first.