Summary
Learn the quick fixes for Microsoft Teams when it won't load, keeps crashing, shows old information, or won't sign in.
Body
Learn the quick fixes for Microsoft Teams when it won't load, keeps crashing, shows old messages, or won't sign in. Try them in order.
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1
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Quit Teams completely
Windows: right-click the Teams icon near the clock and select Quit. Mac: select Teams > Quit Microsoft Teams. Then open it again.
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2
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Sign out and back in
Select your profile picture > Sign out, then sign back in with your NCU account.
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3
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Update Teams
Select Settings and more (…) > Check for updates, then restart Teams.
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4
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Restart your computer
It fixes more than you'd expect.
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5
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Clear the Teams cache
See the steps below. You won't lose any chats, files, or meetings.
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Clear the Teams cache
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Computer
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How
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Windows
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Quit Teams. Open Settings > Apps > Installed apps, find Microsoft Teams, select … > Advanced options, then select Reset. Open Teams and sign in.
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Mac
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Quit Teams. In Finder, select Go > Go to Folder and open ~/Library/Containers/com.microsoft.teams2. Delete that folder, then open Teams and sign in.
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Need to join a meeting right now? Use Teams in a web browser at teams.microsoft.com while you sort out the app.
Get help
Still not working? Submit a request through Microsoft Teams, call the IT Service Desk at 612.343.4170, or visit Miller Hall 226.