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Learn what to do when your NCU computer asks for a recovery key: a blue BitLocker recovery screen on Windows, or a FileVault recovery key prompt on a Mac.
What it is
NCU computers are encrypted, which protects university data if a computer is lost or stolen. Windows computers use BitLocker, and Macs use FileVault. Sometimes the computer asks for a recovery key at startup to make sure it hasn't been tampered with. Your files are still there.
What to do
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Leave it on the recovery screen
Don't try to get past it yourself.
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Bring it to IT
Bring the computer to the IT Service Desk in Miller Hall 226, or call 612.343.4170 to set up a time. IT will unlock it for you.
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Important
Don't reset, erase, or reinstall the computer to get past the screen. Anything that isn't saved to OneDrive will be lost.
Why it happens
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Windows (BitLocker)
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Mac (FileVault)
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A BIOS or firmware update
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Several wrong password attempts at startup
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A hardware change, like a new drive or a repair
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A forgotten or recently changed password
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Trying to start from a USB drive
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A repair or a macOS recovery start
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If it keeps happening, IT will look for the cause when they service it.
Get help
Submit a request through Hardware Troubleshooting from another device, call the IT Service Desk at 612.343.4170, or visit Miller Hall 226.