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Learn how to fix Outlook when it keeps asking you to sign in or enter your password.
Changed your password recently? That's the most common cause. Outlook and other apps may still be trying your old one.
Try these in order
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1
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Sign in and approve
Enter your NCU email and current password, and approve the Microsoft Authenticator request.
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2
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Restart Outlook
Close Outlook completely, then open it again. Restarting your computer is even better.
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3
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Sign out and back in
In Outlook, go to File > Office Account (or Outlook > Settings > Accounts on Mac), sign out, then sign back in.
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4
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Clear saved passwords
Windows: open Credential Manager > Windows Credentials and remove entries that start with MicrosoftOffice. Mac: open Keychain Access, search for Exchange or Office, and delete those entries. Then open Outlook and sign in.
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5
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Update Office
Install any Office or Windows updates, then restart.
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While you work on it, you can always use outlook.northcentral.edu in a web browser.
Get help
Still stuck? Submit a request through Microsoft Office 365 E-mail & Calendar, call the IT Service Desk at 612.343.4170, or visit Miller Hall 226.