Summary
Learn when to use a Teams chat, a Teams channel, or email at NCU so messages reach the right people and are easy to find later.
Body
Learn when to use a Teams chat, a Teams channel post, or email, so your message reaches the right people and is easy to find later.
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Use
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Best for
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Example
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Teams chat
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Quick back-and-forth with one person or a small group
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“Are you free to meet at 2?”
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Teams channel
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Team work everyone should see and find later, with files kept in one place
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“Here's the draft budget for review” in the department team
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Email
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Formal messages, people outside NCU, and anything that needs a record
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Messages to students, vendors, or other offices
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Tips
- Reply in the same thread in a channel instead of starting a new post, so conversations stay together.
- Use @mentions to make sure someone sees a channel post.
- Don't put student records or other sensitive information in chats that include people who don't need it. See Handling Sensitive University Data.
Get help
Still need help? Submit a request through Microsoft Teams, call the IT Service Desk at 612.343.4170, or visit Miller Hall 226.