OneDrive Sync Problems and Slow Uploads

Learn how to fix OneDrive when files won't sync, show a red X, or upload slowly on Windows or Mac.

Learn how to fix OneDrive when files won't sync, show a red X, or take forever to upload.

Check the OneDrive icon first

Select the OneDrive cloud icon near the clock (Windows) or in the menu bar (Mac). It usually tells you what's wrong.

You see	Try this
Paused	Select the gear icon > Resume syncing.
Sign in	Select Sign in and use your NCU account.
Red X on a file	Rename it if it has characters like # % : ? *, or shorten a very long file or folder name.
Not enough space	Free up space on your computer, or set files to online-only. See How To: Use OneDrive Files Offline.

Still stuck?

1	Restart OneDrive Select the gear icon > Quit OneDrive, then open OneDrive again.
2	Restart your computer
3	Check the file online Go to OneDrive on the web. If the file is there, it synced.

Slow uploads

• Big files, like videos, take time on Wi-Fi. Leave your computer on and connected until they finish.
• Avoid syncing very large files you don't need on your computer.

Get help

Still need help? Submit a request through Operating System or Software Support, call the IT Service Desk at 612.343.4170, or visit Miller Hall 226.