Summary
Is your Windows or Mac computer not turning on, stuck on startup, or showing a blue error screen? Try these steps first, then get help from the IT Service Desk.
Body
Computer won't turn on, gets stuck starting up, or shows a blue error screen? Try these steps on your Windows or Mac computer before you contact the North Central University IT Service Desk.
Won't turn on
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Check the power
Plug in the charger and make sure the outlet works. Look for a charging light. A fully drained laptop may need 15 minutes on the charger before it starts.
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Unplug everything else
Disconnect docks, USB drives, and extra monitors, then try again.
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Force a restart
Hold the power button for about 10 seconds until the computer is fully off, wait a few seconds, then press it again.
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Blue screen or stuck starting up
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Write down the message
A blue screen shows a stop code, like CRITICAL_PROCESS_DIED. Take a photo with your phone. It helps IT find the cause.
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Restart
Most blue screens happen once and don't come back after a restart.
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Unplug new devices
If it started after you plugged something in or installed something, unplug or undo it and restart.
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Asked for a BitLocker recovery key?
When to get help
- The blue screen keeps coming back.
- The computer still won't turn on after charging and a forced restart.
- You see clicking, burning smells, swelling, or a cracked case. Stop using it and unplug it.
Get help
For an NCU computer, submit a request through Computer and Device Hardware Troubleshooting. Include the stop code or a photo of the screen. Can't get online? Call or visit instead. For your own computer, see Help with Your Personal Device.
Still need help? Contact the IT Service Desk:
- Call: 612.343.4170
- Visit: Miller Hall 226
- Hours: Monday–Thursday, 7:30 a.m.–9 p.m.; Friday, 7:30 a.m.–4:30 p.m. CT