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You may find yourself in a situation where you have a weak or no signal to your cell phone or cannot receive notifications. For those situations, you can use Microsoft Authenticator App’s One-time password code feature.
How-To
Task: Use the Microsoft Authenticator App One-time password code option for MFA
Instructions
Step 1 - Sign into the service you want to use that is protected by NCU MFA and SSO (e.g. email, Canvas, etc.)
Step 2 - If Microsoft Authenticator - notification is your default MFA method, click or tap on I can't use my Microsoft Authenticator app right now. Otherwise, skip to Step 3.
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Step 3 - From the list of options to Verify your identity, click or tap on Use a verification code.
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Step 4 - On your mobile device, open the Microsoft Authenticator app. Tap on the NCU Account line.
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Step 5 - Find the One-time password code in the app. Also note the count-down timer (marked in yellow) - the code resets every 30 seconds, so if the timer is nearing zero, wait for the next code in a few seconds.
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Step 6 - Back in your browser, type the code from the app in the Enter Code prompt and click Verify.
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Outcome
You will be signed into the service you had logged into at Step 1.
Further reading
MFA: Installing the Microsoft Authenticator App
MFA: Setting up Microsoft Authenticator App using Mobile Phone/Device only
MFA: Setting up Authenticator on a new phone
MFA: Multi-factor Authentication and North Central University
SSO at NCU
Need additional help?
Submit a MFA Service Request (if you have access to your account) or contact the IT Service Desk
Location: Miller Hall, 226
Phone: 612.343.4170
Hours of operation: Monday-Friday: 7:30a to 4:30p CST