How To: Search the IT Knowledge Base

Summary

Learn how to search NCU's IT knowledge base at it.northcentral.edu and find the right article faster.

Body

Learn how to find answers in NCU's IT knowledge base at it.northcentral.edu.

In this article

Search tips

  • Use a few key words, not a full sentence. Try Wi-Fi Xbox instead of “how do I get my Xbox online.”
  • Use the name of the thing you're working with, like Outlook, Canvas, or MFA.
  • No luck? Try a different word, like password instead of login.
  • Search by tag by starting with #, like #mac-address.

Browse instead

Select Knowledge Base at the top of the portal to browse by category, such as Outlook, Microsoft Teams, or Network.

Signed in? You'll see more articles, including ones just for NCU students or employees.

Still can't find it?

Submit a request and we'll help. See How To: Submit a TDX Request.

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Details

Details

Article ID: 165313
Created
Mon 10/19/26 12:44 PM
Modified
Sun 10/25/26 2:39 PM
Audience
Employees
Students