How To: Open a Ticket, Report an Incident, or Submit a Request for Service


North Central users can open tickets directly from the IT service site to (1) report an issue/problem, or (2) to request a service. Here are a few examples of tickets that users might submit from the IT service site:

Opening a Ticket / Requesting Help / Reporting an Incident

  1. Locate the service that you want to request by clicking the Services tab and browsing browse through our services. 

Tip: You can also use the Search the client portal box to find services or view the popular services.

  1. When you find the service you're looking for, simply click the green  button in the upper right corner. 

Note: This wording on this button changes depending on the service. Examples:  Request Service; Report Incident; Submit Request 

  1. If you are not already logged in to the IT service site, you will be prompted to sign-in. Enter your North Central username and password, and click Sign In.
  2. After signing in, you'll be presented with a web form that needs to be filled out. While the form fields will be different from form to form depending on the service you're requesting, certain fields are standard on every form. Some services may take you to a form outside of the IT service site.
  3. You'll also find a question mark (?) to the right of each field name. Click on it to view the help text for that field.
  4. The Description field is another field that is standard on most forms. This is where you should enter the details of what you're requesting or the issue you're experiencing.
  5. When you are finished completing the form, click the Request button.

Please Note: Any field that has a red asterisk next to it is a required field. Fields that don't have a red asterisk are optional.

I submitted a request, what happens next?

As soon as your request is submitted, a ticket is created and routed to the appropriate Information Technology team. An Information Technology staff member will review your request and either take the required steps to fulfill the request or contact you for more information. You will also receive an email confirmation from confirming the creation of your ticket. 

You can view the progress of your ticket on the Home page of the IT service site (read Check the Status of Your Ticket for more information). You must be logged into the IT service site to view your submitted tickets (read Log Into the IT service site for additional assistance).


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Article ID: 70908
Sat 1/26/19 2:41 PM
Mon 8/12/19 10:37 PM

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TeamDynamix (TDX) is the IT Service Management (ITSM) platform that IT uses to publish its services, house its knowledge base, and to handle incidents and requests. TDX also provides other capabilities that IT uses internally. Across the university, TDX is known as the IT service site.