Summary
Learn how to forget NCU-Secure or another Wi-Fi network on Windows, Mac, iPhone, or Android and connect again, the first fix for most Wi-Fi problems.
Body
Wi-Fi acting up, or changed your password? Forgetting the network and connecting again fixes most NCU-Secure problems. Here's how on each device.
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Device
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Forget the network
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Windows
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Settings > Network & internet > Wi-Fi > Manage known networks. Select NCU-Secure > Forget.
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Mac
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System Settings > Wi-Fi. Select … next to NCU-Secure > Forget This Network.
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iPhone or iPad
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Settings > Wi-Fi. Tap the i next to NCU-Secure > Forget This Network.
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Android
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Settings > Network & internet > Wi-Fi. Tap the gear next to NCU-Secure > Forget. Menu names vary by phone.
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Connect again
Select NCU-Secure and sign in with your NCU username (not your full email address) and your current password. Accept the certificate if your device asks. Need device-by-device steps? See the Wi-Fi articles.
Just changed your password? Forget NCU-Secure on every device that connects to it. A device still trying your old password can lock your account.
Get help
Still can't connect? Submit a request through Operating System or Software Support, call the IT Service Desk at 612.343.4170, or visit Miller Hall 226.