Summary
Learn how to put a Teams call on hold, transfer it to a coworker, add someone to a call, and set where your calls ring or forward.
Body
Learn how to handle calls to your NCU number in Teams: put a caller on hold, transfer them, add someone, and choose where your calls ring.
During a call
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To
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Do this
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Put a call on hold
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Select More (…) > Hold. Select Resume to pick back up.
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Transfer right away
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Select More (…) > Transfer, type the person's name or number, and select Transfer.
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Check with someone first
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Select More (…) > Consult then transfer. Talk to them, then select Transfer.
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Add someone to the call
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Select People > Add people, and type their name or number.
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Choose where calls ring
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1
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Open call settings
In Teams, select Settings and more (…) > Settings > Calls.
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2
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Pick an option
Under Call answering rules, choose Calls ring me, Forward my calls, or Also ring, and pick a coworker, a group, or voicemail.
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- Away for a while? Forwarding to a coworker keeps calls answered while you're out.
- Your calls already ring on Teams on your computer, phone, and desk phone at the same time.
Get help
Still need help? Submit a request through Microsoft Teams, call the IT Service Desk at 612.343.4170, or visit Miller Hall 226.