My Computer Is Slow: What to Try Before You Call

Is your Windows or Mac computer running slow? Try these quick fixes first, from restarting to checking what's using your memory, before you contact the IT Service Desk.

Is your computer running slow? These quick fixes solve most slowdowns on Windows and Mac computers at North Central University. Try them in order before you contact the IT Service Desk.

Quick fixes

1	Restart your computer A restart clears memory and finishes waiting updates. If you usually just close the lid, restart at least once a week.
2	Close what you aren't using Every open app and browser tab uses memory. Close the ones you don't need, especially video, Teams meetings you've left, and dozens of tabs.
3	Install updates Waiting Windows, macOS, and browser updates can slow things down until they finish. See Keeping Your Computer and Browser Updated.
4	Check what's using your computer On Windows, press Ctrl + Shift + Esc to open Task Manager. On a Mac, open Activity Monitor from Applications > Utilities. Sort by CPU or Memory to see which app is using the most.
5	Check your free space A nearly full drive slows everything down. Empty your Recycle Bin or Trash, clear your Downloads folder, and let OneDrive keep files online only. See OneDrive Sync Problems and Slow Uploads.

Only slow in your browser?

• Clear your cache: How To: Clear Your Browser Cache and Cookies.
• Turn off browser extensions you don't use.
• Seeing pop-ups that say your computer is infected? Don't call the number on screen. See Fake "Virus Detected" Pop-Ups in Your Browser.

Only slow in one app?

Close and reopen it. For Teams, see Troubleshoot Microsoft Teams: Restart, Sign Out, and Clear the Cache. For other Office apps, see Office Says "Unlicensed" if Office is also showing errors.

Get help

Still slow after trying these? For an NCU computer, submit a request through Operating System or Software Support. Tell us when it started and what you were doing. For your own computer, see Help with Your Personal Device.

Still need help? Call the IT Service Desk at 612.343.4170 or visit Miller Hall 226, Monday–Thursday, 7:30 a.m.–9 p.m.; Friday, 7:30 a.m.–4:30 p.m. CT.