Learn what to do when Word, Excel, or PowerPoint says Unlicensed Product, opens files read-only, or says your account doesn't allow editing.
Common causes
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Cause
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Fix
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Signed in with the wrong account, like a personal Microsoft account
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Select File > Account, sign out, then sign in with your NCU account.
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Your NCU license includes only the web and mobile apps (for example, adjunct faculty)
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You're no longer enrolled or employed
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Office access ends when you leave NCU.
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The app needs to refresh its license
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Close all Office apps, open one again, and sign in when asked.
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You're signed in to Office on too many computers
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Your license lets you sign in to the Office desktop apps on up to 5 computers at once. Go to myaccount.microsoft.com, select Office apps, and sign out of computers you no longer use.
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Still seeing the message? Try repairing Office: How To: Repair Microsoft Office When an App Won't Open.
Get help
Still need help? Submit a request through Operating System or Software Support, call the IT Service Desk at 612.343.4170, or visit Miller Hall 226.