How To: Add an Attachment to a Ticket

Overview

Attachments can help technicians better understand the problem or request you submitted. You can add attachments to a ticket while completing a service request or after the ticket has been created.

• While submitting a service request
• After a ticket has already been created
• Attaching by email

While submitting a service request

1. While you complete the form, click the green + Add button > Attachment > Browse.

2. Find the item you would like to attach and click Open. A maximum of 50 MB of content can be uploaded at one time.

3. Make sure the attachment shows in the Attachment field.

4. When you submit the request, the attachment will be added to the ticket.

After a ticket has already been created

1. Navigate to the IT service site.

2. Click on MY OPEN REQUEST on the left-hand side of the page.

3. If you are not signed in, you will be prompted to sign in with your NCU credentials.
4. Open the ticket that needs the attachment.
5. Click the blue Add Attachment button.
6. Select the location of the attachment. For example, if the screenshot is saved on your computer's desktop, select from your computer.
7. Find the item you would like to attach and click Open. 

Attaching by email

Alternatively, you can reply to any email regarding your ticket that was sent from the technician working on your ticket. The email address will be the technician's name followed by <TDXReply@northcentral.edu> or <notify@teamdynamixapp.com>.

Before you reply to the email, double-check the subject line and the ticket details to make sure the email is for the ticket that needs the attachment. This is especially important if you have multiple tickets open to ensure that the attachment is added to the correct ticket.

A maximum of 50 MB of content can be attached to a ticket.