Summary
Learn when your NCU username can be changed, how the request is submitted for a misspelling or a legal name change, and what to update after the change.
Body
Learn when your NCU username can be changed, how the request is submitted for a misspelling or a legal name change, and what to update after the change.
When your username can change
Your NCU username is based on your legal name as it appears on official university records. Active faculty, staff, and students can have it changed for two reasons only. Every request is verified by the Office of Innovation & Technology before any change is made.
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Your name is misspelled
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Your legal name changed
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Your username doesn't match the correct spelling of your name.
Who submits: You
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Your name changed legally and your username no longer reflects it.
Who submits: The Office of the Registrar or Human Resources
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Misspelled name
- Submit an NCU Account request and include the correct spelling of your name.
- The Office of Innovation & Technology checks the spelling against your official university record.
- Once verified, the IT Service Desk makes the change and sends you your new username.
Is your name misspelled on your university record too? Contact the Office of the Registrar (students) or Human Resources (employees) to correct it first. Your username can only match what's on your record.
Legal name change
- Contact the Office of the Registrar (students) or Human Resources (employees) to change your name on university records.
- Once your name change is approved, that office submits the username change to the Office of Innovation & Technology.
- The IT Service Desk confirms the approval, makes the change, and sends you your new username.
You don't need to submit a request to IT for a legal name change. The Registrar or Human Resources handles it once your change is approved.
After the change
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What changes
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What stays the same
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Username: You sign in with your new username everywhere.
Email address: You get a new address to match.
Old email address: Still delivers to your inbox, so you won't miss messages. Start giving out your new address right away.
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Password: Unchanged.
MFA: Your Microsoft Authenticator setup keeps working.
Your content: Email, contacts, files, and Canvas work all stay with your account.
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Sign back in with your new username
Anywhere your old username is saved will stop signing you in. Update it on:
- Outlook, Teams, and OneDrive on your computer and phone
- NCU-Secure Wi-Fi on every device you connect with
- Any browser or app where you saved your NCU sign-in