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Can't sign in?
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Locked out
Wait a few minutes, then try again.
The lock clears on its own. More wrong attempts make the wait longer.
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Still can't get in
Call or visit the IT Service Desk
612.343.4170
Miller Hall 226 · Mon–Fri, 7:30 a.m.–4:30 p.m. CT
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Learn what to do when you can't sign in to your NCU account, including what happens when your account is temporarily locked and how to get help restoring access.
Locked out after wrong passwords
After several incorrect sign-in attempts, your account is temporarily locked. The lock clears on its own. Wait a few minutes, then try again with your correct password.
Each additional wrong attempt makes the wait longer, so don't keep retrying. If you aren't sure of your password, stop and contact the IT Service Desk.
Changed your password recently?
Update it everywhere it's saved, or those devices will keep trying the old one:
- Phones, tablets, and laptops connected to NCU-Secure Wi-Fi
- Any app or computer where you saved your NCU password
Still can't sign in
Call or visit the IT Service Desk
If you can't sign in, you can't submit a service request. Contact the IT Service Desk directly:
- Phone: 612.343.4170
- Location: Miller Hall, Room 226
- Hours: Monday–Friday, 7:30 a.m. – 4:30 p.m. CT
How we verify your identity
Before restoring access, IT Service Desk staff must confirm you are the account holder. This protects the university's confidential information.
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Students
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On-campus employees
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Off-campus employees
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Call or visit the IT Service Desk during business hours. Staff will verify your identity and restore access.
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Come to the IT Service Desk in person. Employee accounts carry elevated access, so identity must be verified face to face.
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Call the IT Service Desk. Staff will work with you and your direct supervisor (or department administrative assistant) to verify your identity.
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