If you're working with an IT technician and aren't in the office, they may ask you to start a Quick Assist session so they can see your screen and help. Quick Assist is built into Windows.
Only share with NCU IT
Start a session only when you're already talking with an NCU IT technician. Never give a Quick Assist code to someone who contacts you out of the blue.
You won't always need a session. For many installs and fixes, IT can push changes to NCU computers through Microsoft Intune without connecting to your screen.
Start a session
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Open Quick Assist
Select Start, type Quick Assist, and open it. You can also press Ctrl + Windows key + Q.
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Enter the code
Under Get help, enter the security code your technician gives you, then select Submit.
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Allow sharing
Review the request and select Allow to share your screen. If the technician asks to take control, you'll be asked to approve that too.
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To end the session at any time, select Leave in the Quick Assist toolbar.
Get help
Still need help? Contact the IT Service Desk:
- Call: 612.343.4170
- Visit: Miller Hall 226
- Hours: Monday–Thursday, 7:30 a.m.–9 p.m.; Friday, 7:30 a.m.–4:30 p.m. CT