If a Panopto video in your Canvas course shows a blank box, an error, or a sign-in message, try these steps in order.
Try these first
|
1
|
Reload the page
Refresh the Canvas page and try the video again.
|
|
2
|
Sign in to Panopto directly
In a new tab, go to northcentral.hosted.panopto.com and sign in with your NCU account. Then go back to Canvas and reload the page.
|
|
3
|
Use Chrome
Chrome is NCU's default browser. If you're using another browser, try the video in Chrome.
|
Let your browser load Panopto
Panopto videos in Canvas need your browser to allow third-party cookies for Panopto. If your browser blocks them, the video won't load.
- Chrome: Go to Settings > Privacy and security > Third-party cookies. Under sites allowed to use third-party cookies, add northcentral.hosted.panopto.com.
- Safari on a Mac: Go to Safari > Settings > Privacy and uncheck Prevent cross-site tracking.
- Safari on iPhone or iPad: In the Settings app, open Safari and turn off Prevent Cross-Site Tracking.
Reload Canvas and try the video again.
Still not working?
Submit a request through the Panopto service. Include the course name and which video won't play.
Get help
Still need help? Contact the IT Service Desk:
- Call: 612.343.4170
- Visit: Miller Hall 226
- Hours: Monday–Thursday, 7:30 a.m.–9 p.m.; Friday, 7:30 a.m.–4:30 p.m. CT