Learn what to check when people can't hear you, you can't hear them, or your camera isn't working in Microsoft Teams.
Check these in order
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1
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Check your devices in Teams
Select Settings and more (…), then Settings, then Devices. Choose the right speaker, microphone, and camera.
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2
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Make a test call
On the same page, select Make a test call to hear yourself and check your setup.
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3
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Check for a mute switch
Many headsets and laptops have a physical mute button or camera cover.
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4
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Close other apps
Another app using the camera or microphone can block Teams. Close it and rejoin.
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5
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Check computer permissions
Make sure Teams is allowed to use your camera and microphone in your computer's privacy settings.
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In a browser? Allow camera and microphone access when the browser asks, or in the site settings.
Get help
Submit a request through the Microsoft Teams service.