Overview
Sometimes even if you’ve correctly added NCU-Secure to your networks, you may have problems connecting. One common problem for Mac users is that your computer might try to connect to other nearby or less effective networks over NCU-Secure. Follow the steps below to ensure your Mac prioritizes NCU-Secure whenever available.
Change your Preferred Network
- Click the Wi-Fi (previously known as AirPort) Status icon in the upper right corner of your screen.
- Select Open Network Preferences.
- Select Wi-Fi in the left pane. Ensure Wi-Fi is turned On.
- Click the Advanced button to access the advanced settings for Wi-Fi.
Note: If you are seeing a padlock icon with the words Click the lock to make changes, you will need to click on this first and enter your Administrative username and password (usually what you log into your laptop with) prior to clicking on Advanced.
- Find NCU-Secure in your list of Preferred Networks (you may need to scroll down if your list is long).
- Drag NCU-Secure to the top of the list networks saved in your Preferred Networks and click OK.
Need assistance?
If you need assistance, please submit an IT service request.