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Learn how to see the tickets assigned to you, and the tickets assigned to your group.
Each office's ticket application is set up separately, so menu names can be a little different from what you see here.
Tickets assigned to you
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Open your ticket application
In Work Management, select your office's ticket application tab. If you don't see it, select View Applications and choose it.
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Select Assigned To Me
In the left menu, under Search, select Assigned To Me.
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Tickets assigned to your group
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Start from Assigned To Me
Select Assigned To Me, then select Filter.
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Change the responsibility
Open Responsibility. Remove your name from Responsibility and add your group under Group Responsibility.
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Apply and save
Select Apply. To keep this list, select New Saved Search and name it. It appears under My Saved Searches.
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Closed tickets are hidden by default. To include them, change Current Status in the filter.
Get help
Need access to a ticket application, or something isn't working? Submit a request through the TeamDynamix (TDX) service.