Start here if your job includes working tickets in TeamDynamix (TDX). These articles are for staff in any office that uses TDX, not just IT.
Client Portal
Where people submit requests and check on them. Everyone at NCU uses it.
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Work Management
Where staff work those tickets: assign, update, and close them. Only people with a technician login see it.
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Getting around
Finding tickets
Working a ticket
Reports and your dashboard
Tips and tools
Words you'll see
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Term
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What it means
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Ticket application
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Your office's set of tickets, such as IT Tickets. Each office has its own.
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Responsibility
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Who a ticket is assigned to. It can be a person, a group, or both.
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Group
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A team in TDX. Tickets assigned to a group can be picked up by anyone in it.
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Requestor
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The person the ticket is for.
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Status
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Where the ticket is, such as New, In Process, or Closed.
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Get help
Need access to a ticket application, or something isn't working? Submit a request through the TeamDynamix (TDX) service.