Learn how to find a ticket by its number, a keyword, or the person it's for.
Each office's ticket application is set up separately, so menu names can be a little different from what you see here.
By ticket number
Type the number in Search or enter an ID at the top of the page and press Enter. This works from anywhere in Work Management.
By keyword or person
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Open a ticket search
In your ticket application, select a search in the left menu, such as Assigned To Me or Service Requests, then select Filter.
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Clear what you don't need
Open Responsibility and remove your name, so you're searching all tickets, not just yours.
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Enter what you know
Use Text Search for words in the ticket, or Requestor for the person it's for.
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Include closed tickets if needed
Closed tickets are hidden by default. Change Current Status to include them.
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You can only find tickets in applications you have access to.
Get help
Need access to a ticket application, or something isn't working? Submit a request through the TeamDynamix (TDX) service.