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MFA: What to Do If Your OTP Card Is Lost or Not Working
Learn what to do if your OTP card is lost, stolen, damaged, or not generating codes correctly.
MFA: OTP Card - First Time Use
Learn how to sign in to your NCU account for the first time using a One-Time Password (OTP) card — including entering your credentials, using your card to verify your identity, and completing the sign-in setup prompts.
MFA: Singing in with an OTP Card
Learn how to sign in to your NCU account using your IT-issued OTP card — including entering your credentials, verifying with your card code, and the stay signed in prompt.