Learn what to do if your OTP card is lost, stolen, damaged, or not generating codes correctly.
Contact IT immediately
If your OTP card is lost, stolen, damaged, or not working for any reason, contact the IT Service Desk immediately. Do not wait.
Submit an MFA Service Request or call the IT Service Desk directly.
If your card may have been stolen or compromised
Report it to the IT Service Desk immediately — even if you are not certain. A compromised card combined with your password could allow unauthorized access to your account. IT can disable the card right away to protect your account while a replacement is arranged.
Get help
Submit an MFA Service Request or contact the IT Service Desk for assistance.
Still need help? Contact the IT Service Desk:
- Call: 612.343.4170
- Visit: Miller Hall 226
- Hours: Monday–Thursday, 7:30 a.m.–9 p.m.; Friday, 7:30 a.m.–4:30 p.m. CT