This service is used when your employee needs new access to either Colleague or Salesforce, or when you need to modify their existing permissions.
- For a new employee requiring access to these systems, they must have already had a new user account established for them. You can request this account using the New Account Request service.
- If your employee already has an account, you can ask to add, remove, or modify the specific tasks they're authorized to perform within these systems.
Important: All requests for Colleague or Salesforce access must be submitted by the head of the relevant department or the employee's supervisor with authority to make a permission request.
Important Considerations
- Please note that requests for new accounts or permission updates aren't processed immediately. They must undergo an approval process before being granted.
- You will receive a notification once the account has been created or its permissions modified.
- It's your responsibility to ensure your employee receives proper training before they start working in Colleague or Salesforce. This training is crucial for ensuring correct and safe system usage.
Requesting Specific Access
When submitting the request, it's essential to include clear details regarding the exact access or permissions your employee needs.
- To help us understand the required access, you might consider referencing another student or staff member who already has similar permissions. For example, you could state: "Please mirror Bob Smith's access for this new employee."
- While we don't always directly copy access, this method helps us quickly understand your needs and get things set up efficiently.
Requesting a change
To request Colleague access or to request a change to an employee's colleague permissions, click Request Service.