In Colleague, a record can only be viewed by one person at a time. To avoid locking someone out of a record, please remember to always close out after every session. Oftentimes, people forget to close the session thus locking the record for others
If you are trying to view a record and you get an error indicating that it's locked, first try contacting the person specified who has the record open. This is usually the best and fastest way to have the record unlocked. Also, it is the safest way to ensure that no work or progress is lost.
However, If you can't get in touch with the specified person, use this service to request that our team unlocks the record for you. Unlocking the record means that we will manually end the session for the other person who has that session open so that you can view the record.
Requesting an unlock
To request a record unlock, click Request Service.