Learn the quick fixes for Microsoft Teams when it won't load, keeps crashing, shows old messages, or won't sign in. Try them in order.
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1
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Quit Teams completely
Windows: right-click the Teams icon near the clock and select Quit. Mac: select Teams > Quit Microsoft Teams. Then open it again.
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2
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Sign out and back in
Select your profile picture > Sign out, then sign back in with your NCU account.
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3
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Update Teams
Select Settings and more (…) > Check for updates, then restart Teams.
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4
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Restart your computer
It fixes more than you'd expect.
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5
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Clear the Teams cache
See the steps below. You won't lose any chats, files, or meetings.
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Clear the Teams cache
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Computer
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How
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Windows
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Quit Teams. Open Settings > Apps > Installed apps, find Microsoft Teams, select … > Advanced options, then select Reset. Open Teams and sign in.
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Mac
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Quit Teams. In Finder, select Go > Go to Folder and open ~/Library/Containers/com.microsoft.teams2. Delete that folder, then open Teams and sign in.
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Need to join a meeting right now? Use Teams in a web browser at teams.microsoft.com while you sort out the app.
Get help
Still not working? Submit a request through Microsoft Teams, call the IT Service Desk at 612.343.4170, or visit Miller Hall 226.