Learn how to use two AI features in TDX Work Management: a quick summary of a ticket, and help rewriting your comments.
Each office's ticket application is set up separately, and what you see depends on your permissions, so menus can be a little different from what's shown here.
View Ticket Summary
On a ticket, select View Ticket Summary near the top. TDX writes a short summary of the ticket and its history, which helps when you pick up a ticket someone else started.
Revise with AI
When you update a ticket or add a comment, write your note, then select Revise with AI in the editor toolbar. It suggests a clearer or more polished version you can use or change.
Always check AI output
Summaries can miss details, and rewrites can change your meaning. Read it before you rely on it or send it. Follow Using AI at Work.
Get help
Submit a request through the TeamDynamix (TDX) service.