Downloaded a file and now can't find it? Most downloads land in your Downloads folder. Here's where to look on each device.
Fastest way: ask your browser
In Chrome, press Ctrl + J on Windows or Option + Cmd + L on a Mac to see your recent downloads. Select Show in folder (or Show in Finder) to go straight to the file.
Where downloads go
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Device
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Where to look
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Windows
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Open File Explorer and select Downloads.
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Mac
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Open Finder and select Downloads, or press Option + Cmd + L.
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iPhone or iPad
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Open the Files app, select Browse, then Downloads.
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Android
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Open the Files app (or My Files) and select Downloads.
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Downloads isn't backed up
On NCU computers, your Desktop, Documents, and Pictures folders sync to OneDrive. Downloads doesn't. Move anything you need to keep into Documents or OneDrive.
Still can't find it?
- Search for the file name in File Explorer or Finder.
- Your browser may have blocked it for safety. Check the downloads list for a warning, and see Safe Downloading: How to Avoid Harmful Files.
- Email attachments open in a preview. Select Download to save a copy.
Get help
Still need help? Call the IT Service Desk at 612.343.4170 or visit Miller Hall 226, Monday–Thursday, 7:30 a.m.–9 p.m.; Friday, 7:30 a.m.–4:30 p.m. CT.