Protecting Yourself from Malware and Ransomware

Learn how to spot malware and ransomware, what to do if you think your computer is infected, and how to avoid it.

Signs something is wrong

  • Files you can't open, or files with strange new names.
  • A message demanding payment to get your files back.
  • Pop-ups, new toolbars, or programs you didn't install.
  • Your computer suddenly running much slower than usual.
  • Friends or coworkers getting messages from you that you didn't send.

If you think you're infected

1

Disconnect

Turn off Wi-Fi or unplug the network cable. Don't turn the computer off unless IT asks you to.
2

Stop using it

Don't open more files or sign in to other accounts on that device.
3

Report it right away

Submit a request through Report Information Security Incidents or call the IT Service Desk at 612.343.4170, or visit Miller Hall 226.

Never pay a ransom

Paying doesn't guarantee you'll get your files back. Contact IT instead.

How to protect yourself

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