Why Do I Keep Getting MFA Prompts?

Feel like Microsoft Authenticator asks you to approve a sign-in all the time? You're not alone, and we get it. Here's why it happens and a few things you can do to see fewer prompts with your North Central University account.

Microsoft decides when to ask. It looks at things like your device, browser, location, and recent sign-in activity, and sometimes asks again even when nothing seems different. IT can't change how often it asks.

Why it's worth it

Each prompt is the step that stops someone who has your password. Without your phone, they can't get in.

How to see fewer prompts

Try this
Why it helps
Select Yes at Stay signed in?
On your own device, this keeps you signed in longer. Select No on shared or public computers.
Don't use private or incognito windows for NCU
Private windows forget your sign-in as soon as you close them.
Let your browser keep cookies
If your browser clears cookies when it closes, it also clears your sign-in.
Stick to one browser
Each browser signs in separately. Use one for NCU, or set up a profile: Use Browser Profiles to Separate NCU and Personal Accounts.
Update your password everywhere after you change it
Expect prompts after a password change. Old saved passwords cause repeat sign-ins and lockouts. See Locked Out After Changing Your Password.

Make approving faster

  • Open the Authenticator app directly if the notification doesn't show up. The request is usually waiting there.
  • Type the two-digit number from your sign-in screen into Authenticator.
  • More tips: MFA: Frequently Asked Questions.

Not signing in? Don't approve it.

A prompt only appears after someone enters your password. If you didn't just sign in, deny it and change your password. Never approve a prompt just to make it stop. See MFA: I Got a Sign-in Request I Didn't Start.

Get help

Still need help? Contact the IT Service Desk:

  • Call: 612.343.4170
  • Visit: Miller Hall 226
  • Hours: Monday–Thursday, 7:30 a.m.–9 p.m.; Friday, 7:30 a.m.–4:30 p.m. CT
Print Article