NCU ID, Credentials, and Password Management.
Learn what to do when you can't sign in to your NCU account, including what happens when your account is temporarily locked and how to get help restoring access.
North Central utilizes multi-factor Authentication (MFA) for all users, including faculty, staff, adjuncts, and students. Learn how to set up MFA using the Microsoft Authenticator.
Learn how to change your NCU password when you know it, reset it when you've forgotten it, and what to update afterward. Your NCU password is used for university computers, email, applications, and Wi-Fi.
Learn when your NCU username can be changed, how the request is submitted for a misspelling or a legal name change, and what to update after the change.
Learn how NCU accounts are created for employees, students, affiliates, vendors, and tenants, and which request to use for each.
Learn about single sign-on (SSO) and directory services at NCU, including how one university account signs you in to many systems and how access is decided.
This article outlines the university's 14-character password requirements and provides a guide on using passphrases to create highly secure, memorable credentials.
Not sure what your NCU username is? Learn how to find it from your NCU email address or your account claiming email, and what to do if you still can't find it.
Learn how to move Microsoft Authenticator for your NCU account to a new phone before you get rid of the old one, and what to do if the old phone is already gone.
Learn how supervisors request, change, or remove an employee's Colleague or Salesforce access at North Central University.
Leaving your job at North Central University? Learn what happens to your NCU account, email, and files, and what to do before your last day.
Learn why your NCU account can lock after a password change, usually from devices still using your old password, and how to stop it.
Learn the answers to common questions about multi-factor authentication (MFA) at NCU, including sign-in prompts, changing phones, and what to do about requests you didn't make.
Learn what to do when Microsoft Authenticator asks you to approve a sign-in you didn't start, and why you should never approve it.
Learn how to sign in to your NCU account for the first time using a One-Time Password (OTP) card — including entering your credentials, using your card to verify your identity, and completing the sign-in setup prompts.
Learn how to sign in to your NCU account using your IT-issued OTP card — including entering your credentials, verifying with your card code, and the stay signed in prompt.
Learn what to do if your OTP card is lost, stolen, damaged, or not generating codes correctly.
Learn how to claim your NCU employee account before your first day — including the four pieces of information you'll need, where to find each one, and what to do once your account is active.
Learn how to claim your NCU account for the first time — including what information you'll need, how to set a compliant password, and what to do once your account is active.
Learn what to do when an employee leaves your department, including how to request account separation, which separation type to choose, and how to keep their work and email from being lost.
Learn the requirements every NCU password must meet, with examples of passwords that pass and fail and tips for creating one you'll remember.
Closing a browser window doesn't always sign you out of your NCU account. Learn how to sign out properly on shared and public computers and keep your account safe.
Learn what common Microsoft sign-in messages mean when you sign in to your NCU account, like a locked account, a timed-out Authenticator request, or a wrong account, and what to do about each.
Learn how single sign-on (SSO) lets you use one NCU account and Microsoft Authenticator to sign in to Microsoft 365, Canvas, Skyline, and many other NCU systems, and what to do when an app won't sign you in.
Working a campus job at NCU? Learn why you have a separate work account, how to set it up, and how to keep it apart from your student account.
Hiring a student worker? Learn how to request their separate work account at NCU, what to ask them first, and how the account ends when the job does.
Learn what NCU employees need to do before traveling outside the US, including the MFA International Travel Exception, blocked countries, and keeping devices and data safe.
Windows Hello (face, fingerprint, and PIN sign-in) is turned off on NCU computers for security. Here's how to sign in instead.
Getting asked to approve sign-ins in Microsoft Authenticator more often than you'd like? Learn why it happens and what you can do to see fewer MFA prompts at NCU.