How To: Forward Calls in Teams

Learn how to forward your NCU calls to another person or number, or have them ring another number at the same time, in Microsoft Teams.

Change where your calls go

1

Open Settings

In Teams, select Settings and more (…), then Settings.
2

Go to Calls

Select Calls and find Call answering rules.
3

Choose a rule

Pick one of the options below and save.
Option
What it does
Forward my calls
Sends every call to voicemail, a colleague, or another number. Your Teams won't ring.
Also ring
Rings Teams and another number at the same time, such as your mobile phone.
If unanswered
Chooses where calls go when you don't pick up, such as voicemail or a colleague.

Turn forwarding off when you're back, or your calls will keep going to the other number.

Get help

For a problem with calling or voicemail, submit a request through the Phone Service service.

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Related Services / Offerings (1)

Phone Service
The university provides employees with desktop phones and provides support in troubleshooting phone issues. As you or your department needs to move or add phones/fax machines or make changes to the way your devices are configured, IT will take care of your request. This includes requesting changes to display names, line buttons, setup-related items or phone due to a new hire, office relocation, or other requests.