Set Up Your Voicemail


In order to receive voicemails, you must first set up your voicemail box with a passcode, greeting, and other settings. This article will walk you through how to do so. 

Setting Up Your Voicemail

  1. Dial x4420 on your phone or 612.343.4420 on an external phone. 
    • If you are dialing from an external phone, you will need to hit # once the voicemail system answers, then enter your extension number.
  2. When prompted for a security code, enter 0000.
  3. You will be prompted to enter a new security code. Enter a new code then hit #.
  4. You will be asked to confirm your security code. Enter the security code again then hit #.
  5. Next, you will be asked to record your name. When prompted hit 2, say your name into the handset, then push 2 again to stop recording. Then, push 5 to save your name. 
  6. Next, you will need to record a personal greeting. This will be played when someone wants to leave you a voicemail. When prompted, push 2 to record your greeting, then push 2 again once you have finished recording. 
  7. When finished, you can push 2 to continue the recording, you can save the recording by pushing 5 or review the message by pushing 6

Congratulations, you have completed the set up of your voicemail box.

Need Assistance?

If you require assistance with setting up your voicemail, need more information, or are having issues with your voicemail password, please submit an IT service request.


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Article ID: 70661
Tue 1/22/19 9:52 PM
Mon 8/1/22 8:05 AM

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Voicemail allows callers to leave a message in the event that a phone line is busy or the recipient is not available to answer the incoming call. Mailbox owners can record custom greetings, forward voicemail to other users on the system, set an extended absence greeting, and more.