Password Reset: User Forgot Password

Atlas.northcentral.edu no longer accepts password changes. If a user forgot their password, first direct them to https://login.northcentral.edu and have them select Forgot Password. If they have properly set up their Account Security options, they will be able to reset their password from there. 

If not, follow these instructions to help them reset their password.

Before we can reset a users password, we first need to confirm their identity. This is done by asking them their security questions that they previously set up. This can only be done for students. Staff/Faculty will need to come to the desk, or have their credentials sent to their supervisor. We also do not perform this process for parents. These Security Questions are viewed in QuickLaunch Service Desk. This article will detail that process.

Viewing Security Questions

First, you will need to access Service Desk. This can be done by logging in to https://login.northcentral.edu, and selecting Service Desk.

Once you are here, you will be prompted to enter an email address or a username. Enter either one to pull up the account.

You must enter the exact username, or use wildcard parameters. Example: if you are searching for mrjanedoe1, but enter janedoe, the username will not appear. Entering *janedoe* will bring up the username because the mr and 1 are included in the * as a wildcard parameter. searching *devall will bring up addevall. 

When you have located the username, click the Eye icon to bring up there account information.

Under the Find this user suspicious? section, you will find their security questions. Ask them all 4 questions. They must get at least 2 correct to pass the identity check.If they fail, then they will need to come to the desk to have their password reset. 

Once they pass the identity check, generate a temporary password for them on the same page. Do not use Trigger Password reset email. This will generate a janky email that we haven't figured out how to fix yet. Give them the temporary password and have them change it. 

 

Active Directory

If you are unable to use Quick Launch Service Desk to reset the password, then you can do so through Active Directory.

  1. Open Active Directory

  1. Login with your admin credentials.

  1. Right-click ad.northcentral.edu and go to Find.

  1. Change In to Entire Directory.

  1. Search the user's name.

  1. ​​Right-click on their name and select Reset Password.​​​​​​​

​​​​​​​

  1. Reset their password to a temporary password.
    • 12 characters
    • At least one uppercase and lower case letter
    • One number or special symbol.
  2. Direct the user to login.northcentral.edu.
    1. Have them sign in using the temporary password
    2. They will be prompted to set up their account recovery options. Make them do this. 
    3. Once completed, go back to account Account Overview, then Change Password. 
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