This is an internal knowledge base that contains articles to be used by IT staff in troubleshooting issues.
Current Schedule for Student Workers
TouchNet Authorized User accounts are locked out and what to do.
Using Clearpass Access Tracker
Help users get connected to their smart devices and game consoles.
Troubleshooting Consumer Devices on Guest Wifi
This article covers the process of decommissioning and recycling devices.
This article gives an overview of the classification of items, provides sample use cases, and provides additional notes regarding how these classifications manifest themselves within TeamDynamix.
You can download the latest Microsoft Office (Word, Excel, PowerPoint, Outlook, OneNote) using Office 365. All North Central students, faculty, and staff can log into Office 365 using their NCU email and password.
Free up space on Hard Drive
If an iOS device refuses to connect to NCU-Secure after already being connected, you may need to remove an old profile. Read this article to learn how to remove a profile.
How to use Verizon Mifi Hotspot
Atlas.northcentral.edu no longer accepts password changes. Read this article to learn the next steps.
The device setup and repair service provided by the IT Service desk is free of charge, done on a first-come, first-served basis, and is only available to current students. Waiver required.
Follow these troubleshooting steps for Wi-Fi connectivity issues if students or employee walk in or call the Service Desk.
This article lists steps to take if iOS devices are having Wi-Fi issues.
If a user keeps getting locked out, read this article to learn how to troubleshoot the issue.
user can't connect android phone