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INTERNAL IT
Internal IT - Service Desk
Troubleshooting: Phone/Tablet Wi-Fi Issues
Troubleshooting: Phone/Tablet Wi-Fi Issues
Troubleshooting Phone/Tablet Wi-Fi Issues
Follow these steps in order to troubleshoot Phone/Tablet Wi-Fi issues:
Make sure the client is trying to connect to the correct network (
NCU-Secure
).
Make sure the student/employee is not locked out of their account (
Active Directory Users and Computers
).
Remove/Forget the network
. Also forget NCU-Guest if they have connected to that before. Have the user try to login again.
If Android,
take them back through the
Clearpass Onboarding
.
If iPhone,
remove the profile
and have them
connect through wireless.northcentral.edu
.
Restart Device
Contact
Aaron
or
K
omla
on Teams for help.
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Check out this article I found in the Client Portal knowledge base.<br /><br /><a href="https://northcentral.teamdynamix.com/TDClient/1980/Portal/KB/ArticleDet?ID=89501">https://northcentral.teamdynamix.com/TDClient/1980/Portal/KB/ArticleDet?ID=89501</a><br /><br />Troubleshooting: Phone/Tablet Wi-Fi Issues<br /><br />This article lists steps to take if iOS devices are having Wi-Fi issues.